Frankie has been an Automotive Trainer, Facilitator and Consultant since 1996, having worked with most of the Automotive Manufactureres in the world. She works with frontline staff and leadership personnel in both Fixed and Variable Ops on process, product, operations, finances, team-building, technology and marketing. Her facilitation and consulting incorporates a "coach approach" to increase the "stick factor" for future growth and success. She has also assisted in developing programs for both frontline and management staff on creating a high-level customer experience and dealership culture. Please see attached Resumé below for more details.