Welcome

VISIT ONE

* Both in-person and virtual visits will include executive & management meeting to discuss the specifics around the pre-visit dealership assessment and prioritize Action Items on a highest-to-lowest priority list. We will also create a VERY detailed Optimization plan to increase business and profitability 100% or more over a 12-month time period. 

* Specific parts of Sales and Service process discussed, measured and targeted for monitoring and coaching to accomplish this goal. You can't manage what you don't measure.

* Plans of accountability and roles assigned and created to ensure forward progress.

VISIT TWO

* Both in-person and virtual visits will include executive & management meeting to discuss and plot effective 3-month, 6-month and 1-year Action Plans and create accountability to chart progress. This Action Plan will be revisited during every monthly virtual 1/2-day visit as well, and adjustments will be made as needed. 

* Specific workshops for both Sales and Service based on Initial Questionnaire and consultation call. 

* In-person will include observation and 1-on-1 coaching for both management and frontline staff as requested. 

* Additional areas of focus will be provided per management request.

VISIT THREE

* Both in-person or virtual will include executive & management meeting to identify breaks in what Tony Robbins calls "The Value Chain" in various dealership departments

*Problem-solve what the issues are and develop solutions to the issues with new processes

* ASSIGN responsible parties to coordinate the new processes and create accountability.

ALL VISITS AFTER VISIT THREE

* Organized around progression of Action Plan from Visit One, Optimization Plan from Visit Two and breakdowns and fixes in "The Value Chain" from Visit Three. All content of training workshops for both Sales and Service will be at the approval of Management. 

EVERY VISIT WILL INCLUDE: 

   -One-on-one Executive and Management coaching

   -Observation and 1-on-1 coaching of frontline staff

   -Management meeting at end of day to discuss wins and challenges, and plot the course for the next visit.