ALL DEALERSHIP COACHING PROGRAMS COME WITH
1-PRE-VISIT 1 QUESTIONNAIRE/1-HOUR MEET & GREET CONSULTATION CALL
2-COMPLIMENTARY ACCESS TO ALL MONTHLY SALES, SERVICE AND CUSTOMER EXPERIENCE WEBINARS
3-WEEKLY TRAINING AND LEADERSHIP PODCASTS
4-SUPPORT CALLS IN-BETWEEN VISITS
* Both in-person and virtual visits will include executive & management meeting to discuss the specifics around the pre-visit dealership assessment and prioritize Action Items on a highest-to-lowest priority list. We will also create a VERY detailed Optimization plan to increase business and profitability 100% or more over a 12-month time period.
* Specific parts of Sales and Service process discussed, measured and targeted for monitoring and coaching to accomplish this goal. You can't manage what you don't measure.
* Plans of accountability and roles assigned and created to ensure forward progress.
* Both in-person and virtual visits will include executive & management meeting to discuss and plot effective 3-month, 6-month and 1-year Action Plans INCLUDING planning for COVID interruptions, and create accountability to chart progress. This Action Plan will be revisited during every monthly virtual 1/2-day visit as well, and adjustments will be made as needed.
* Specific workshops for both Sales and Service based on Initial Questionnaire and consultation call.
* In-person will include observation and 1-on-1 coaching for both management and frontline staff as needed.
* Additional requested areas of focus will be provided per management request.
* Both in-person or virtual will include executive & management meeting to identify breaks in what Tony Robbins calls "The Value Chain" in various dealership departments
*Problem-solve what the issues are and develop solutions to the issues with new processes
* ASSIGN responsible parties to coordinate the new processes and create accountability.
ALL VISITS AFTER VISIT THREE
* Organized around progression of Action Plan from Visit One, Optimization Plan from Visit Two and breakdowns and fixes in "The Value Chain" from Visit Three. All content of training workshops for both Sales and Service will be at the approval of Management.
EVERY VISIT WILL INCLUDE:
-One-on-one Executive and Management coaching
-Observation and 1-on-1 coaching of frontline staff
-Management meeting at end of day to discuss wins and challenges, and plot the course for the next visit.
ALL PACKAGES INCLUDE 1 FULL DAY ON-LOCATION OBSERVATION, CONSULTING AND COACHING AND 1 HALF-DAY VIRTUAL MEETING/TRAINING TO BE SCHEDULED FOR 2 WEEKS AFTER ON-LOCATION VISIT FOR SUSTAINMENT AND ACCOUNTABILITY. Upon contract acceptance, you will be sent a Questionnaire to take a deep dive into your goals, wins and challenges in multiple aspects of your personnel, processes and goals. Prior to first on-location visit we will schedule a 1 hour Virtual meeting to discuss Questionnaire responses.
ALL PACKAGES INCLUDE 1 FULL DAY VIRTUAL TRAINING, CONSULTING AND COACHING AND 1 HALF-DAY VIRTUAL MEETING/TRAINING TO BE SCHEDULED FOR 2 WEEKS AFTER FULL-DAY VIRTUAL FOR SUSTAINMENT AND ACCOUNTABILITY. All Virtual meetings will include both Management and Frontline staff sessions. Upon contract acceptance, you will be sent a Questionnaire to take a deep dive into your goals, wins and challenges in multiple aspects of your personnel, processes and goals and discussed in a Pre-Visit 1 Virtual Call.