ALL DEALERSHIP COACHING PROGRAMS COME WITH
1-1 VISIT/MONTH
2-PRE-VISIT 1 QUESTIONNAIRE/1-HOUR MEET & GREET CONSULTATION CALL
3-COMPLIMENTARY ACCESS TO ALL MONTHLY SALES, SERVICE AND CUSTOMER EXPERIENCE WEBINARS
4-WEEKLY TRAINING AND LEADERSHIP QUICK TIPS
5-SUPPORT CALLS IN-BETWEEN VISITS
VISIT ONE
Session topic: 5 Keys to Effective Leadership.
* Both in-person and virtual visits will include executive & management meeting to discuss the specifics around the pre-visit dealership assessment and prioritize Action Items on a highest-to-lowest priority list.
* Specific parts of Sales and Service process discussed, measured and targeted for monitoring and coaching to accomplish this goal. You can't manage what you don't measure.
* Plans of accountability and roles assigned and created to ensure forward progress
VISIT TWO
Session topic: Effective Communication and Tough Conversations
* Both in-person and virtual visits will include executive & management meeting to discuss and plot effective 3-month, 6-month and 1-year Action Plans and create accountability to chart progress. This Action Plan will be revisited during every monthly virtual 1/2-day visit as well, and adjustments will be made as needed.
* Specific workshops for both Sales and Service based on Initial Questionnaire and consultation call.
* In-person will include observation and 1-on-1 coaching for both management and frontline staff as requested.
* Additional areas of focus will be provided per management request.
VISIT THREE
Session topic: Appreciation, Recognition and Reward
* Both in-person or virtual will include executive & management meeting to identify patterns of wins and challenges
*Problem-solve what the issues are and develop solutions to the issues with new processes
* ASSIGN responsible parties to coordinate the new processes and create accountability.
ALL VISITS AFTER VISIT THREE
* Organized around progression of Action Plan topics. All content of training workshops for both Sales and Service will be at the approval of Management.
EVERY VISIT WILL INCLUDE:
-Leadership Session focused on desired topic of choice per request
-One-on-one Executive and Management coaching
-Observation and 1-on-1 coaching of frontline staff
-Management meeting at end of day to discuss wins and challenges, and plot the course for the next visit.
ALL PACKAGES INCLUDE 1 FULL DAY ON-LOCATION OBSERVATION, CONSULTING AND COACHING AND 1 HALF-DAY VIRTUAL MEETING/TRAINING TO BE SCHEDULED FOR 2 WEEKS AFTER ON-LOCATION VISIT FOR SUSTAINMENT AND ACCOUNTABILITY. Upon contract acceptance, you will be sent a Questionnaire to take a deep dive into your goals, wins and challenges in multiple aspects of your personnel and processes. Prior to first on-location visit we will schedule a 1 hour Virtual meeting to discuss Questionnaire responses.
ALL PACKAGES INCLUDE 1 FULL DAY VIRTUAL TRAINING, CONSULTING AND COACHING AND 1 HALF-DAY VIRTUAL MEETING/TRAINING TO BE SCHEDULED FOR 2 WEEKS AFTER FULL-DAY VIRTUAL FOR SUSTAINMENT AND ACCOUNTABILITY. All Virtual meetings will include both Management and Frontline staff sessions. Upon contract acceptance, you will be sent a Questionnaire to take a deep dive into your goals, wins and challenges in multiple aspects of your personnel, processes and goals and discussed in a Pre-Visit 1 Virtual Call.
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